Support

Need a hand? Start here.

Contact us

Email support@socia.vip. We aim to reply within two working days. For safety concerns, use the Report option in the app so we can act quickly.

Delete your account

In the app, go to Profile, then Delete account. This permanently removes your profile, photos, messages and activity. If you have a Premium subscription, cancel it in Settings > Apple Account > Subscriptions, because deleting your account doesn't cancel it.

Cancel or manage Premium

Open Settings on your iPhone, tap your name, then Subscriptions, and choose Socia Premium. Refunds are handled by Apple at reportaproblem.apple.com.

Tickets and refunds

Hosts can charge for a plan, and payments are handled by Stripe. If a host cancels a paid plan, every ticket is refunded in full to the original payment method, which can take several days. If you can't go, ask the host. To report a plan that wasn't as described, use Report on the plan or the host's profile.

Run a community or host a plan

Anyone can host a plan or start a community from the app. Communities can ask a question and approve each member, add co-organisers, and post announcements. Hosts can set an age range or limit a plan to women and non-binary people. To get paid for tickets, a host sets up payouts with Stripe.

Report or block someone

Open their profile in the app and tap the ••• menu. Choose Report to tell us what's wrong, or Block to hide them. You can unblock people in Profile > Blocked people.

Sign-in problems

Make sure you're using the same method you signed up with: Apple, Google or email. If you're stuck, email us from the address on your account.

Remove me from the waitlist

Email support@socia.vip from the address you signed up with and we'll remove it.